Crowdfunder accessibility statement

Crowdfunder web accessibility

This accessibility statement applies to crowdfunder.co.uk website run by Crowdfunder LTD.

Crowdfunder is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website and in doing so adhere to many of the available standards and guidelines.

We want everyone who visits the Crowdfunder website to feel welcome and find the experience rewarding.

What are we doing?

This website endeavours to conform to level Double-A of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.1. These guidelines explain how to make web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user friendly for all people.

This site has been built using code compliant with W3C standards for HTML and CSS. The site displays correctly in current browsers and using standards compliant HTML/CSS code means any future browsers will also display it correctly.

How accessible is this website?

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Parts of this website that is not fully accessible

Whilst crowdfunder.co.uk strive to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website.

That includes:

  • you cannot modify the line height or spacing of text
  • you cannot skip to the main content when using a screen reader
  • some PDF documents are not fully accessible to screen reader software
  • some third-party embedded tools may not be fully accessible
  • some embedded videos do not yet have captions in User supplied content
  • some images do not yet have alternative text in User supplied content
  • some pages have poor colour contrast
  • live video streams don't have captions
  • some older videos don’t have captions

How are we doing?

We've worked hard on the Crowdfunder website and believe we've achieved our goal of Level AA accessibility. We monitor the website regularly to maintain this, but if you do find any problems, please do not hesitate to contact us.

If you enjoyed using the Crowdfunder website, or if you had trouble with any part of it, please get in touch. We'd like to hear from you in any of the following ways:


We’ll consider your request and get back to you in 10 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Crowdfunder is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, see the non-compliance listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

PDFs and other documents

Some of our older PDF documents do not comply with WCAG 2.1. We are working constantly to ensure that all future PDF documents are compliant.

Alternative tags for images

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all images by October 2020. When we publish new content we’ll make sure our use of images meets accessibility standards.

3rd party software

We are aware that some of our third party forms and applications may not meet WCAG2.1. We are working with our suppliers to bring these up to the standard we expect. We will also be making an assessment when each supplier contract is up for renewal and building in accessibility requirements as part of our procurement process.

Disproportionate burden

PDFs and other documents

Some PDF documents do not comply with WCAG 2.1. We are working constantly to ensure that all future PDF documents are compliant however given the volume of the User uploaded PDF document we may fall behind.

Alternative tags for images

Some images do not have a text alternative, so people using a screen reader can’t access the information. This fails WCAG 1.1 success criterion 1.1.1 (Non-text Content).

The Crowdfunder website is a content management system and don’t control the content users add.

Link Description

Not all external link descriptions specify the link destination. This fails WCAG 2.1 success criterion 2.4.4 (Link Purpose in Context).

The Crowdfunder website is a content management system and don’t control the content users add.

Colour contrast

Some of the Crowdfunder website default colour combinations fail to meet the 4.5:1 contrast ratio.This fails WCAG 2.1 success criterion 1.4.3 (Contrast).

Whilst the Crowdfunder website default theme was made by accessibility in mind, it is a content management system and don’t control the content users add.

Content that is not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards – for example, they may not be structured so they are accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services.

Live video

Live video streams do not have captions. This does not meet WCAG 2.1 success criterion 1.2.4 (captions – live).

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Audio captions

YouTube fails to show audio descriptions as default. This fails WCAG 2.1 success criterion 1.2.5 (Audio Description).

The information is from third party software and added via an iframe on to our site. There is a setting option to turn on audio description via the video.

How we tested this website

This website is tested by our monitoring system monthly.

The Web Development Team perform internal testing frequently and act upon user feedback when we receive it.

What we’re doing to improve accessibility

We are continually working to make improvements to this website and plan to start doing real user testing in the future.