Helping musicians get through Covid-19

I wanted to take a few paragraphs to explain some problems we've had getting hold of some of you to check whether you want to take up the reward tickets to which you're entitled.

The crowdfunder site is pretty well designed, but there was an easy error trap which meant that some people selected to make a donation to the value of a reward level, but without claiming the reward. As such, we have a lot of backers listed as 'donation only'. What makes life doubly hard is that because these backers didn't claim a reward, they weren't required to enter an email address at which we could get hold of them to claim their reward.

We're obviously very keen that everyone who intended to claim reward tickets is able to do so. So over the course of a couple of weeks last August and September, the team used the message function on the crowdfunder website dashboard to get in touch with all the 'donation only' backers who'd donated £20 or above (the threshold for claiming at least one ticket).

We have problems enough with our own 'apo.org.uk' domain emails landing in spam/junk/sub folders, but when emails are received from the crowdfunder website with 'direct messages', it seems it's even worse. However, several backers did get back to us confirming that they meant to select the reward tickets and they've all been emailed the details, over the weekend.

By posting this general update (the email notification for which might have better luck) and linking it to our social media, we're hoping to reach more backers who are keen to claim their tickets and join us on Saturday 25th September for APO: The Professionals. So:

Please let us know if you think you're entitled to tickets via the crowdfunder, but haven't received details of how to claim them. You can email us here.