Estuary League Of Friends Emergency Appeal, Devon

Rachel Gilpin, CEO profile

Project by Rachel Gilpin, CEO

Estuary League Of Friends Emergency Appeal, Devon

Estuary League Of Friends Emergency Appeal, Devon

Rachel Gilpin, CEO profile

Project by Rachel Gilpin, CEO

We did it
On 11th May 2020 we successfully raised £47,460 ( + est. £5014.75 Gift Aid ) with 345 supporters in 28 days

Due to a massive drop in our income, we urgently need to raise £60,000 to help continue our vital work for the next 3 months

Estuary League of Friends Emergency Appeal

We are appealing to you to make a donation today to help us protect the vulnerable in our communities in Topsham and the surrounding areas throughout the coronavirus outbreak.

Our Response to the Pandemic

Estuary is our community’s charity. The staff and volunteers have been working tirelessly to help the vulnerable near you for over 30 years.  Now, during the pandemic, we have stepped up to become the focal point of our area's pandemic response. We are providing critical support to 600 of the most vulnerable people in our community – the elderly and the disabled – so they can continue to live safely in their own homes and now many more families in our area are turning to us for support because they have a vulnerable family member who is self-isolating

What we are doing....every day

Every day, we are delivering groceries, medicines and essential supplies, cooking and delivering hot meals, taking people to urgent medical appointments and making telephone calls to vulnerable people who are self-isolating and at risk of loneliness.  And that is in addition to the home help services we deliver without which 600 of our most vulnerable neighbours might no longer be able to live safely in their own homes.We’ve never been busier. In the first two weeks of lockdown, our staff and 170 local volunteers helped over 600 of our most vulnerable neighbours by cooking and delivering 315 hot meals, getting shopping to 130 households, collecting and delivering 19 prescriptions, 10 hours of “keeping in touch” phone calls.  In addition, we made over 700 visits to vulnerable neighbours to help them in their day-to-day lives – our expert staff helping prepare meals, making sure they take vital medication, changing bed linen, putting on a wash, tidying trip hazards and taking care of the jobs that are too difficult for people who are very frail so that they can continue living in their own homes.

We need your help

We have never been so needed by the community.  But we rely on income from Nancy Potter House and our Charity Shops to subsidise our services and that has disappeared since we had to close them in March, leaving us with a shortfall. We can't continue our work for the next 12 weeks unless funds are raised urgently. 

Please help by donating today. To continue this invaluable work for the next three months, we urgently need to raise £60,000.

Marilyn Ramsden, Chair of the Board of Nancy Potter House, talks about this cause which is dear to her heart.

What your donation will enable

£12 could provide a hot, nutritious lunch for an elderly couple self-isolating at home

£25 could keep the minibus on the road for a whole day to transport local people with chronic health conditions to and from urgent medical appointments

£100 could feed a family of four for a week

£500 could fund visits to 30 elderly neighbours who need our help to prepare meals or change the bedding at home 

£1,000 could provide grocery and medicine deliveries to 200 vulnerable people in our community who need to self-isolate

That’s why we are appealing to you for help. Please help us protect the vulnerable in our community by making a donation today to keep these vital services running that we deliver to people in need in Topsham and the surrounding areas.

Thank you for your support!

N.B. If you would prefer to donate directly or discuss anything related to this appeal, please contact Rachel Gilpin at or call her on 01392 879009 during office hours.

Estuary's Work

The Estuary League of Friends is our community's long-established charity doing valuable work to support local people in Topsham and surrounding areas. Estuary‘s main focus in normal times is to provide heavily subsidised daily care and activities to around 600 elderly or vulnerable residents, so that they can continue to live in their own homes. This extends to caring for people with dementia and physical disabilities and visiting them in their homes for up to three times a day, seven days a week, to provide hot meals, do washing, cleaning and help with care. This vital work is largely funded from the income generated by Nancy Potter House and Estuary's Charity Shops. In normal times the hub at Nancy Potter House hosts the local library, the Post Office, a Cafe and many group meetings and activities.

If you or someone you know could benefit from Estuary's services at this time, please call the team today on 01392 879009.

Some Key Facts

  • Estuary League of Friends is a registered charity (number 1088242).
  • Estuary does not receive regular local authority or central government funding.
  • Before the coronavirus crisis, our work was largely self-sufficient, our main income coming from activities taking place at Nancy Potter House and Charity Shop sales. This income was used to provide the heavily subsidised daily care services at home and activities at the Hub for the elderly and the vulnerable.
  • This income has stopped completely since Nancy Potter House and the Charity Shops have closed to the public.
  • Even after taking into account income that may be available in emergency grants from central government, local councils and grant-makers, and having reduced its expenditure, there is still a shortfall.
  • Estuary has forecast that there is a gap of £20,000 a month that needs to come from donations to keep running its vital services at this time and it expects to be without trading income for at least another three months.
  • Most importantly, helping with these funds means Estuary will be able to keep providing the daily care services to 600 residents, without which some of our most vulnerable neighbours would be unable to remain in their own homes.
  • We are extremely grateful to all those who have already donated and to the nearly 200 local people who have contacted us to volunteer at this challenging time.



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