Cross Collaborations and Transition Network
16th June 2015INFORMATION FOR THOSE OF YOU WHO ARE HAVING PROBLEMS PLEDGING:
This is the email I recieved from the very lovely Crowd funder support team.
Hi Ruth,
Thank you for getting in touch with our Customer Wellbeing Team.
Regarding you PayPal enquiry, I've just tested your integration with PayPal and all appears well.
We can see that some users are trying multiple times to make a pledge.
I would recommend forwarding any individuals that contact you, to contact us. We'll do the upmost to assist them.
The most common cause of PayPal pledging failures are the following:
- Forgotten Credentials.
- The user timing out during the checkout process.
I look forward to hearing from any backers you send our way.
Warm wishes,
Shaune, Crowdfunder Customer Wellbeing
email here for help:
[email protected]
You can only post a comment if you have backed this project. Support project