It recently came to my attention that two of my campaign supporters had ‘tipped’ thinking a ‘tip’ was an exclusive ‘donation’ to my campaign. Apparently however a ‘tip’ goes to Crowdfunder Limited as a business and NOT to my Dunleavy Vineyards Campaign.
I am obviously concerned that others may have inadvertently ’tipped’ thinking that a ’tip' went to my campaign.
I have spoken to Crowdfunder about this issue and they have assured me that they are working to review their website wording for future projects.
They have advised me to message all my supporters to make them aware of any possible confusion.
The ‘tip’ option was automatically set to a default addition of 20% and had to be manually changed down to zero (see picture below). I have suggested to Crowdfunder that the default should be zero and that the description of what a ‘tip’ is should have no reference to ‘this project’ because the tip does not go directly to the project concerned...
I imagine most people are unsure if they ‘tipped’ or not.
If you are unsure but would not have wanted to send money to Crowdfunder Limited I would very much hope you can find the time to copy and paste the blue text and email to...
Please can you tell me if I ‘tipped’ during my recent pledge/donation to the Dunleavy Crowdfunding Campaign and what the value of that tip was?
There is no need for you to tell me (Ingrid) the value of any tips. I think it is very important that my supporters know where their money is going. There is no need to worry because Crowdfunder will refund any unintentional tips within the next week if they receive an email.
My campaign is still open for donations. Donations DO go to my campaign. If you find that you had made an unintentional ‘ ip' and would like the money to go to the Dunleavy Crowdfunder Campaign please feel free to ‘donate’.
Thanks again for your support. Apologies for this. I realise it is very annoying.
If you are happy to send money to Crowdfunder Limited then feel free to ignore this.
Please be aware that this issue is not the fault of the support staff - they have all very kind and helpful.
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