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Making it easier to access mental health support

by Mandy in Woking, England, United Kingdom

Making it easier to access mental health support
We did it
On 15th July 2020 we successfully raised £1,500 with 18 supporters in 134 days

To help people get support for their mental health more quickly by sharing information about all the local services available to them.

by Mandy in Woking, England, United Kingdom

New stretch target

Move onto stage 3 to develop a web based chat system so people can access personalised advice and signposting at times outside our usual opening hours. This would also enable people, who are unable to engage in face to face or telephone conversation, to access help in a less intrusive way and/or outside our usual opening hours.

With one in four adults experiencing a mental health problem in any given year, we all know someone who has been affected by mental ill health.  But would you know where to turn if you or a loved one needed help?

Reliable information can change lives

When you are experiencing problems with your mental health, supportive and reliable information can change your life.

Many of the people who contact us are so distressed and confused. They are in need of support but don’t know where to turn.  People can find it incredibly hard to locate and navigate local services or find it hard to access, particularly for those who may lack confidence or struggle with social interaction.

Fast access to support is vital for recovery

Easy access to critical information could be the difference to getting the right help and quickly. The biggest frustration from people who contact us, is that they have been passed from one service provider to another or they have spent hours searching the internet. By the time they reach us, some are often at crisis point. 

We strongly believe that by empowering people, they can begin to make active decisions about their (or loved ones') care and can access the right services that are best suited to their needs. It also speeds up the time to help prevent mental health problems from worsening, further stress and give recovery the best possible chance of success.

We want to empower our local communities

Getting help for your mental health shouldn’t have to be hard or onerous.  We want our community to have one point of reference for everything that is available to them in their local area. And we want to make this a reality.

We need some help to develop an online system that is user friendly, reliable, up to date and matches local services to the user’s needs. 

Whilst this sounds straight forward, we desperately need resource to help with these key stages :

1. Source and gather accurate information on all mental health services in the local area including relevant data on how to access the service, eligibility criteria, average time frames, applicable costs, etc.

2. Build and develop a database onto an online platform so people can easily access and filter the information they need.

3. Develop an interactive web-based chat service, powered by a trained staff, so that we can offer advice and signposting round the clock.

4. Monitor and update the database of  information regularly.

We are asking for help to fund the first stage of the project for which we really need some dedicated resource to focus on this solely to research, gather and compile the correct content for the system.

We are confident that we will be able to secure support for the second build stage, particularly if we host the system on our website. Once the system is up and running, we will look to find additional funding to create and resource a webchat system.

With your help, we can significantly improve access to reliable information, that will enable those struggling with their mental health, to take action for their recovery.

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