Customer Experience Specialist x 2

Role

We’ve got two great roles for detail-oriented problem-solvers, who would like to help us in our mission to make crowdfunding community projects as straightforward (and we might even say enjoyable) as possible.

If this could be you, please read on…

20 hours per week (4 hours per day Mon-Fri) with potential overtime during busy periods.

£19,500 pro rata (£10,400 for 20 hour week), plus benefits including free full membership to CSpace, Newquay.

Hybrid working, a mixture of home and our Newquay office.

Responsibilities:

We’re looking for people who are naturally strong on personal initiative, pretty unflappable and would enjoy working in a small and motivated team. You’ll have the confidence to be the voice of our customers, not letting go of requests until you’ve made things right, allowing our project owners to get back to their important task of raising money for their communities as quickly as possible.

You’ll have strong written skills (much of the work involves written communication) as well as being comfortable with numbers, so you can unpick any payment queries that arise. You’ll have the ability to spot things that don’t feel right and report them upwards, ensuring that we’re fulfilling our legal responsibilities as a leading crowdfunding and fundraising website.

And as we’re all looking to get better all the time, we’re hoping you’ll also be happy learning new things and going on that journey with us. Someone who will spot easier ways of doing what we do and take the initiative to make that happen for the team. We’ll train you up when you join us, but any experience of using customer relationships management systems in advance would be really helpful.

Qualifications, Skills & Experience:

Experience in building positive customer relationships

Evidence of ability to work under pressure and in changing circumstances

Proactivity and the ability to take the initiative

Ability to demonstrate where you have identified and improved processes

Creative problem solving skills

Solid communication skills with good understanding of writing and numeracy

Ability to pick out key data from written documents

Confidence in working with IT systems (and/or willingness to learn)

In return...

These are two great flexible roles and we’re really open to discussing how the hours might fit around your other commitments and places you need to be.

We’re happy to consider a mixture of home and office working (and when you see our office, right above Towan Beach in Newquay, you might be tempted to spend longer here) Did we mention, you’ll get free full membership of the co-working space (worth £250 per month) and everything that involves along with the role?

Other great things about working at Crowdfunder include decent holidays (not to mention your birthday off each year), company pension, dog friendly offices, some great leave policies and a discretionary twice-yearly bonus. We’re about as far as you can get from a call centre environment as it’s possible to be - come and visit if you’d like to find out more before you apply.


About Crowdfunder

We’re proud to say that over £250 million has been raised on Crowdfunder, plus tens of millions more unlocked by their partners to support campaigns for start-ups, charities, social enterprises, communities, businesses, political movements, and individuals.

We’re now looking to you to help us connect even more individuals and organisations to supporters who care, and enable them to turn their ideas into reality.

Apply for this job

All applications (a CV and covering letter) to be sent to [email protected] by midday, Tuesday 3 May please.