Head of Customer Support

New role: Head of Customer Support

We're the UK’s #1 crowdfunding platform.  

We are the UK’s largest rewards-based crowdfunding platform and we are expanding our team of Crowdfunding heroes.

We’ve helped thousands of projects raise over £41,000,000 and now we are looking for a Head of Customer Support to join our team.

About the position

At Crowdfunder we pride ourselves on providing great support to our users. An exciting new opportunity has arisen for a talented individual to take the reigns of our Customer Support team based in our Newquay HQ. 

Are you passionate about giving customers an excellent experience and helping to solve problems? Are you a motivated, self-starter? This could be the role for you. 

You'll be on the front line of our rapidly growing business, speaking to our customers and helping them have the best possible journey. You'll also be 'the voice of the customer', helping to inform important company-wide decisions as the Crowdfunder platform continues to evolve. 

The ideal candidate will be a confident, outgoing and creative individual. You'll need to have previous experience working in a customer support role, with strong written skills and a friendly phone manner. You'll also need to be organised with great attention to detail, and the ability to work in a fast paced environment. 

Making your voice, and the customer's, heard is key to this role, so confidence and leadership skills are also important. 

Key responsibilities include...

·       Managing our inbound phone line and email inboxes

·       Supporting and coaching Crowdfunder projects

·       Recording and managing customer satisfaction metrics

·       Reporting customer insights and feedback to the wider team, helping to inform platform development decisions

·       Managing and developing overall customer engagement

Working at Crowdfunder

At Crowdfunder you’ll find a welcoming and supportive team that enjoy working together to make great ideas happen. 

Our project owners are passionate about funding their campaigns, and so are we! We are a team of committed, results-driven team-players who are lucky enough to be able to call “helping people achieve their dreams” work.

This is a full time permanent role based in Newquay, Cornwall with a competitive salary package.

Apply with a CV and covering letter to jobs@crowdfunder.co.uk.