As a member of the Crowdfunder Coaching Team you will play a vital role in success of our customers’ projects. Our Coaches mentor new and existing projects through the crowdfunding process, and will become the primary contact for project owners providing them with advice, guidance and assistance.
Our Coaches work closely with all departments and help to develop campaign strategies that enable our customers to meet and exceed their funding goals. You’ll be key to creating and implement best practices, developing success metrics along the way. Building strong relationships is a vital ingredient to drive repeat customers project/campaigns, while acting as customer advocate and relationship manager internally with Crowdfunder.
There will be times when you need to troubleshoot technical problems and answer support questions for clients. On the flip side you will also get the opportunity to showcase your talents in public, participating and hosting Crowdfunder presentations and events. Our teams work closely together, so your input into the marketing plays a big role in the create materials with use (docs/presentations/videos) to assist project owners and partners.
You will directly and indirectly be responsible for the following areas.
Reporting all activities of Crowdfunder Scotland to Senior Coach
Contribute to all Accelerator Programs
Run 10 awareness raising, training or support events to be held across the region each year
Hold additional drop in sessions, meeting in their specific locations (minimum 1 per month)
Attend monthly team meetings including training session where applicable
Manage client activity effectively and accurately within the pipeline management system to maximize all existing and new opportunities.
Meet monthly/quarterly targets
Identify, potential projects and partners based on Crowdfunder data intelligence.
Attend events and public speaking engagements as needed.
Great communication skills - telephone, email and face to face.
Good IT skills with an ability to quickly learn and utilise new technology
Passion for making a positive impact on the world
Ability to thrive in a fast-paced start-up environment;
Ideally, candidates will have experience running a crowdfunding or fundraising campaign.