Disabled & Elderly FREE Plumbing & Heating Repairs

by Anderson W James in Burnley, England, United Kingdom

We did it
On 27th November 2018 we successfully raised £718 with 16 supporters in 49 days

Assistance instead of exclusion Supporting the disabled and elderly with emergency repairs requires direct communication and assistance.

by Anderson W James in Burnley, England, United Kingdom

New stretch target

Use it towards our national launch in 2019, reaching millions of elderly and disabled people in the UK.

This will save lives and it has saved lives since its launch in Lancashire




Northern Plumbing and Heating will fund this project as a continuing part of the care our communities need

without help from the Government or local councils.

Are you looking for a reliable and trustworthy plumber, has your heating stopped working or is there a water leak? 

You need to find a plumber before there is any damage done but you’re probably also worrying about the likely cost of repair.

Well if you are elderly or disabled then there is no need to worry. 

Thanks to DEPHER CIC UK you can get FREE help for your plumbing needs.

Yes you read that right 


In 2017, having witnessed a plumber rip off a customer when called to the home of an elderly and disabled person, East Lancashire plumber and business owner James Anderson decided to do something about it.

He set up DEPHER (Disabled and elderly plumbing and heating emergency response as a registered Community Interest Company 

(CIC registered number 11335052)

to provide a free emergency response to help and assist elderly and disabled clients.

What we do

DEPHER will take away the worry of finding a Tradesman and the cost of repairing or replacing the faulty plumbing or gas appliance, water leaks and gas leaks.

How does it Work

As a CIC we raise funds to cover all the costs so you will not have to worry. Our service operates during the coldest months (October to March) to provide you with peace of mind and ensure you can have that leak repaired or heating back on so you’ve no need to worry. 

Just call us on 

07708 620678 

 We will do the rest and find you a plumber offering this free service in your area.

What is Included

Labour and Materials

What type of plumbing or heating emergency do we cover

•    The toilet stops filling or flushing

•    No heating

•    No hot water

•    Gas leak

•    Water leak

•    The shower stops working

•    The taps in the kitchen stop working

•    The taps in the bathroom stop working

•    The drains block and the waste pipes block up

•    Radiators start leaking or become loose

•    Pipework freezes in the cold

•    Condense pipework freezes outside

•    Filling loops start leaking

•    Cylinders start leaking

•    Thermostats stop working so the heating goes off

Just call

01282 700102 ( landline) 

07708620678 (mobile)

We will have someone with you within the hour!


aims to take away the worry of plumbing problems and costs so you can have the job done.

 All the money raised pays for the plumber’s labour and associated costs of fuel, insurance and tools, we also cover the cost of materials so you can get your job done free of charge. 

We don’t just help during the coldest months

In the summer and during the warmer months (April to September) the elderly and disabled will not be at as much risk as they are in winter, but they still get a great discount of 75% from DEPHER when it’s warm.There is a 25% capped charge which goes direct into DEPHER funds which is then used to fund our free winter service.We need to raise funds and awareness so when winter arrives we have a head start over the snow and ice!

You can help us

The project started in May 2017 and since that time we have helped and assisted over 1234 elderly and disabled families in Lancashire alone.Imagine what that number could be if it was in every city and every town in the United Kingdom. We want every disabled or elderly person to have access to this service. We do need help and we cannot do it alone, that is why we are asking you to do something wonderful today and help the people who we truly believe need our support. If you have an elderly relative, a parent, grandparent or an elderly friend or neighbour, just think what this service would mean to them. A donation no matter how small will help us fund this vital service, ( or if you would like to get involved).

•    You can fund-raise

•    You can donate materials

•    You can offer support to the elderly and disabled by giving them our information

•    You can post leaflets

•    You can repair appliances ( if you are a tradesman )

Wherever you are you can start a similar scheme under our name and using our suppliers to deliver an urgently needed emergency service to your family and community.

Please feel free to call me at any time if you would like to know more

Direct number 07708 620678

Thank you for reading. 

James Anderson

Please feel free to call me at any time if you would like to know more

Direct number 07708620678

When you donate you are helping a lot of elderly and disabled residents in your community, this will help to keep them safe and warm with the knowledge that people care, and the community cares.

When you go to a property and you see the worry and upset that the elderly and disabled have to bare makes you stand and thing about your humanity, the issues they have to face day by day and the battles they have gone through, and are yet to face puts them in a position of vulnerability. When we arrive at the property we become the friendly face and the person with answers to their problem, we don't judge and we don't ask questions.
Our aim is to repair and make safe with the intention of showing them that there is a helping hand when it is needed.


This initiative has been in place for around 18 months and we are seeking help to support the cost of running this within our community, we have applied for funding from Santander and other funding companies that we hope to hear back from soon.We are looking at expanding this with public awareness and making it available in as many cities as possible and as many communities.
Elderly and Disabled Residents who are going without heating or hot water because they cannot afford to pay for repairs to their Boilers or pipework are a priority and we will help them in any way we can.
We are looking for ways to get the message out to our communities.

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