When we go to a property were an elderly or disabled person lives we can tell straight away if they can or cannot afford to pay for any repairs.
They can be living on the bread line and they can be really struggling to make ends meet, with this in mind we always arrive with an open attitude to their emergency and their lifestyle.
When an Elderly person has no heating or hot water they can be at risk of serious health issues and life changing implications.
Disabled people are at high risk if they have no heating or hot water and can be put in a life changing situation if the issue is not rectified pretty quickly.
Apart from no heating or hot water issues there can also be Gas leaks and Water leaks that would cause serious damage to the person and the persons home.
With the struggles they face day to day the last thing they need is the stress of a massive bill, that in most cases they cannot afford.
This trauma can either make them borrow and get into debt or use their food and energy money to get these repairs carried out, that is if they can afford to do this.
We have had over 400 customers call us over the last 2 years that have gone without heating or hot water for weeks on end, this is really upsetting for myself so i can only imagine how they feel themselves.
There is no help from local or central government bodies so they are truly left alone to cope with these issues.
This is why i started
2 years ago i made a choice and i now believe the choice was the right one
Because of this we have now managed to help and assist over 1987 Elderly and Disabled people in the community.
Below you will see just a small amount of the Elderly and Disabled people who we have helped and in some cases you will see the faces of people who have been saved by this initiative.
Please take a moment to just look at the smile and take in the fact that before the smile, there was a face of sorrow and doubt.
We urgently need your help so we can continue to deliver this service to the Elderly and Disabled
In most cases they can go without heating or hot water and even without food or electric, these are things that we do take for granted because we are able to be mobile and without any disability are also able to work to earn the extra that we may need in an emergency.
DEPHER delivers a lifeline to these people so they can stop worrying about having enough money for food or gas and electricity, it is not that they want it for free or even ask for a free service, it is because i believe they deserve this service.
We will continue to push this and advertise this service to the elderly and disabled in our towns and cities. hopefully to every other town and city in the UK.
So please understand that this is for them, the vulnerable members of your and our family and community. together we can create a better town, a better city, a better community
A better United Kingdom.
The funds that are raised for DEPHER will be used to purchase materials and pay for the cost of travel and insurance,also we need to advertise this project in every city in the UK, this may not be achievable without your help.
The more we advertise to make people aware the better chance we have to getting to the people that need this before its too late for them.
We will contact local plumbers and heating engineers in all the towns and cities and ask them to help, we will still need to cover insurance and fuel costs that they pay out, they will be asked to give their time for free or at a lower rate.
The safety of our elderly and disabled relies on funding and kindness, without it we may not be able to get to everyone that needs this lifeline.
From when this started in March 2017 we have helped over 1980 people and families, because of donations from the public and from ourselves at northern plumbing and heating ltd.
With this i know that we could make a difference to at least some of the 16.5 million registered elderly and disabled people in the UK and hopefully one day with your help them all.
HOW D.E.P.H.E.R STARTED
Over 2 Years ago i received a call from an elderly man.
He had no heating or hot water and he was bed bound and worried about his health.
The property was a terraced home and kept in a good condition and tidy with the help of health visitors and home helps.
On arriving i was confronted with a nice man who could not move all that well and had to enter the property through him shouting " come in " .
The elderly man had a company out to check his heating and water as he said it was not working.
"YOU WILL NOT BELIEVE WHAT HAPPENED"
So after introducing myself i commenced with the task of establishing what the problem could be.
He said that since the other company came the water had stopped completely and the radiator in the kitchen was banging loudly, i firstly looked at the radiator and found that the thermostatic valve was opened slightly and was humming.
The valve on the other end was turned down so the pressure was increased going into the radiator, it was set in place to stop the radiator working and to make it sound like a low banging noise.
I removed the valve and checked the pin and got the radiator working fully again?.
I then asked about the water and was told that no water was coming from the taps at all.
The water was a copper tank feed so in reality there should be water, even if it is cold there should be at least 60 gallons in storage.
I went to the tap in the kitchen and there was no water at all??.
I asked permission to go upstairs to have a look at the tank and was told by the customer this was fine.
THE CUSTOMER THEN SAID, THE OTHER COMPANY ADVISED IT WOULD COST HIM £5000+ TO HAVE A NEW BOILER PUT IN BECAUSE THIS ONE WAS NO GOOD ANYMORE.
I told him i would see what i could do first then we could talk about any help he could receive.
I went upstairs and checked the tank and it was full of water and so was the cold water storage tank that fed the water cylinder.
I opened the taps and no hot water came out in the bathroom??.
I then thought it could be an air block so i connected a small hose from the cold to the hot tap so i could feed cold water into the hot pipes and tested it.
This did not work as cold water went into the tank??.
I stood there for 5 minutes scratching my head and tried to think about the problem and a solution.
I got a pair of ladders and checked the cold water tank that feeds the hot water cylinder and at first it looked full, i thought " this is very strange " .
I then put my hand in to feel for any blockages and found a MAGAZINE pushed into the hole to stop the hot water feed?????.
THE MAGAZINE WAS PRETTY NEW ???
I was mortified that this could happen and was really upset for the customer.
So with this problem now solved i fired up the boiler and got the heating and hot water working in half an hour.
The customer was over the moon and crying as he did not have the finances and time to replace the boiler or anything else that he got told he had to.
I gave him the invoice at the end with a full discount because i knew he was struggling and he deserved to be treated with respect and deserved it.
They even charged him £170.00 for the visit and the wrong advice.
What would you do it this was your grandparent or parent.
HOW WOULD YOU FEEL
This is my story of how DEPHER came about.
We are gas safe registered and fully qualified in our trade with over 20 years experiance.
Fully insured and protected with our public liability partner.
Can you do anything that can help?
If you do then please contact us on the numbers below or by email, any idea will be great.
In a nutshell, too many elderly and disabled people are forgotten about and left to face the daily struggles with life saving repairs, without a second thought of what they face.
Since March 2017 we have seen more than there should be and it is growing out of control, with no help available it can only get worse unless we help and show community spirit by helping them.
The Government system has not been set up to deal with the issues that they face and i feel they never will, that is why depher has been launched.
Establishing this project and helping it to grow far and wide, so it is available to every elderly and disabled person that can benefit and really needs the help from this service.
Republic of Ireland
With 16.5 Million elderly and disabled people living within this United Kingdom, it can mean the difference between Life and Death, especially in the winter time.
Below is a Few of our great and appreciated supporters
Lynn /Barbara Snell 25th April 2018
What would we do with out you. Thank you
Harry Dutton 22nd April 2018
Great idea, spread the warmth
ASAbda Sadiq 22nd April 2018
Amazing service providing support to the most vulnerable. Well done
Max Frederick 20th April 2018
Keep going mate, helping others is where true happiness lies.
BRENDA DAVIES 19th April 2018
This is well deserved for all the hard work you all do, for all the people,A honest and reliable bunch of lads nothing to much trouble, explains every thing to you brilliant company.
MS Mrs Sophie Ruiz 11th April 2018
This is an amazing service helping the most vulnerable in our local community. Such a great thing to see people giving their time and expertise to help others
Deborah McDonald 5th April 2018
Thank you so much for your kindness once again yesterday
Deborah McDonald 2nd April 2018
I needed a plumber on bank holiday Monday . Called out Northern plumbing and heating who came out within the hour and instead of charging call out fee for bank holiday just asked me to pledge a donation . Fantastic company .highly recommend
LP Lauren Pepper 31st March 2018
This is such a lovely cause! Thank you for allowing this to happen, I think it's amazing! I hope my money can be useful!
AF Ashley Furness 30th March 2018
Excellent idea to help the elderly and vulnerable, such a shame that even these people can get took advantage off by con artists, keep up the good work northern plumbing and heating RESPECT!
IJIfrat Jamel 30th March 2018
Wish they was more people around to help thank you for all the help towards my boiler ????
Brian Davies 29th March 2018
This is a great initiative helping those most in need.