to provide a FREE emergency response to help and assist elderly and disabled clients.
As a CIC we raise funds to cover some of the costs so the elderly and disabled will not have to worry.
Our service operates during the coldest months (October to March) to provide you with peace of mind and ensure you can have that leak repaired or heating back on so you’ve no need to panic.
In the summer and during the warmer months (April to September) the elderly and disabled will not be at as much risk as they are in winter, but they still get a great discount of 75% from DEPHER when it’s warm.
There is a 25% capped charge which goes direct into DEPHER funds, that is then used to fund our free winter service.
We need to raise funds and awareness so when winter arrives we have a head start over the snow and ice!.
What type of plumbing or heating emergency do we cover
• The toilet stops filling or flushing
• No heating
• No hot water
• Gas leaks
• Water leaks
• The shower stops working
• The taps in the kitchen stop working
• The taps in the bathroom stop working
• The drains block and the waste pipes block up
• Radiators start leaking or become loose
• Pipework freezes in the cold
• Condense pipework freezes outside
• Filling loops start leaking
• Cylinders start leaking
• Thermostats stop working so the heating goes off
When you go to a property and you see the worry and upset that the elderly and disabled have to bare makes you stand and thing about your humanity, the issues they have to face day by day and the battles they have gone through and are yet to face puts them in a position of vulnerability. When we arrive at the property we become the friendly face and the person with answers to their problem, we dont judge and we dont ask questions.Our aim is to repair and make safe with the intention of showing them that there is a helping hand when it is needed.
The smile on the faces is worth all the gold on the earth, and knowing that they are safe and warm is a feeling that will never be beaten.
We have Repaired many boilers and heating appliances within the last 6 months and we have fitted a new boiler for a blind lady within the last 2 weeks.
We have been on BBC news north west and the radio and we are doing a documentary shortly that will be shown nation wide.
search for Depher and see the work we have done
Also on Twitter and Instagram.
The reason for this was the suffering and hardship that the elderly and disabled were facing daily when they were faced with no heating or no hot water, especially in the winter time when cold can kill or cause real hardship for most.
The cost can vary with different companies and also depends on the area that they live in, this was a major issue that was looked at, most cannot afford high costs of repairs and more than often go without heating so they can eat,or without food so they can stay warm in the cold.
In the UK there are 12.7 million Registered elderly and disabled people, most of them struggle with the day to day conflicts that they face.
We have created a service that every community in the UK can benefit from, this will be a service that they can benefit from all year.
In the summer there is a cap of 25% labour that the customer pays, this then goes into the CIC account and is used to fund the free service they receive in the winter.
This alone saves them an average of £51 per hour on any emergency or none emergency call.
In the winter they do not pay anything for labour or for materials.
This is not a government or council initiative, we rely on funding from events and Northern Plumbing and Heating limited as well as the 25% labour cap in the summer.