The primary focus of our Customer Support team is to help projects to run a smooth and successful crowdfunding campaign. We are looking for someone who uses their initiative and works with minimal supervision with previous experience worked in a customer support role.
You will need to be self-motivated and innovative in your approach to drive and improve the customer experience. You’ll also need to be patient, be able to show high levels of empathy while at the same time be collaborative and creative in the way you approach challenges. We are looking for someone with strong grammar and written skills, with an excellent phone manner. So, if you are organised and get excited by attention to detail, we want to talk to you.
The keys parts to your role will include resolving customer concerns, understanding their issues, researching, investigating and providing seamless customer support using different platforms. You will be expected to keep all departments within Crowdfunder informed of any activities that escalate customer concerns. Maintaining customer relationships through management systems including documenting and updating customer interaction. To ensure all customer issues are resolved you will at time need to escalate any special requests to designated departed or team yet owning the customer experience throughout.
We are an organisation with a social purpose and deeply passionate about society’s challenges. We believe that everyone in the UK is a philanthropist in the making and they should have the power to make positive change in their communities.
Customer Support reports to
As a member of our coaching team you will report to into the Head Coaching and Project Innovation for Crowdfunder, based in our HQ in Newquay.
You will be based in our office in Newquay.
Normal office hours are 9.00am-5.30pm. Please note that this role is full time and for one year initially.