We are looking for a new member to join our Crowdfunding Support Team. Someone who uses their initiative and works with minimal supervision with previous experience worked in a customer support role.
Crowdfunder exists to tackle society’s challenges by making ideas happen. Together we want to change the world, inspire the crowd and be a good business.
We are an organisation with a social purpose and deeply passionate about society’s challenges. We believe that everyone in the UK is a philanthropist in the making and they should have the power to make positive change in their communities.
Role: Crowdfunding Support
Reports to: As a member of our Crowdfunding Support Team you will report to the Head of Coaching and Project Innovation.
Location: You will be based in our Newquay Head Office.
Hours of work: 25 hours per week. Monday to Friday 9.00am - 2.30pm.
Salary: £18,000 pro rata (£12,000)
Are you ready to change the world?
Crowdfunder is growing that means our customer base is growing too. We are looking for someone to join our Crowdfunding Support team who embodies customer service. You will need to be self-motivated and innovative in your approach to drive and improve the customer experience.
You’ll need to be patient, be able to show high levels of empathy while at the same time be collaborative and creative in the way you approach challenges. We are looking for someone with strong grammar and written skills, with an excellent phone manner. So, if you are organised and get excited by attention to detail, we want to talk to you.
The keys parts to your role will include resolving customer concerns, understanding their issues, researching, investigating and providing seamless customer support using different platforms. You will be expected to keep all departments within Crowdfunder informed of any activities that escalate customer concerns. Maintaining customer relationships through management systems including documenting and updating customer interaction. To ensure all customer issues are resolved you will at time need to escalate any special requests to designated departed or team yet owning the customer experience throughout.
You will at times be required to support with platform and other department tasks including offering some customer coaching and funding advice.
Core competencies needed to be demonstrated by every employee at Crowdfunder.
Customer focus - is dedicated to meeting the expectations and requirements of internal and external customers – gets first hand customer information and uses it for improvements in products and services
Drive for results - can be counted on to exceed goals successfully - steadfastly pushes self and other for results – acts with customers in mind
Dealing with ambiguity - can effectively cope with change – can shift gears comfortably – can decide to act without having the total picture
Peer relationships - is seen as a team player and is cooperative – easily gains trust and support of peers – encourages collaboration – can be candid with peers
Time management - uses his/her time efficiently – values time – gets more done in less time than others
Learning on the fly - learns quickly when facing new problems – open to change – experiment and will try anything to find solutions
Specific additional competencies for position
Patience – listens and checks before acting – tries to understand the people and the data before making judgements and acting – is tolerant with people and processes
Organising – can orchestrate multiple activities at once to accomplish a goal – uses resources effectively and efficiently – can marshal resource (people, support, material) to get things done
Written communication – is able to write clearly and succinctly in a variety of communication settings and styles.
Interpersonal savvy – relates well to all kinds of people (up, down and sideways, inside and outside the company) – builds appropriate rapport – builds constructive and effective relationships
A good business
It’s a highly commercial operation, but it’s also a caring one. We recognise that when an employee walks into the office at the start of a working day, they don’t suddenly take leave of their families, their responsibilities, their passions and hobbies
So, don’t expect a stuffy, corporate environment. We work smart. We have a commercial concentration that is second to none and our focus is on achieving stretching membership and project targets and outcomes.
That takes a certain sort of ambition and determination and it’s built into our unique DNA. We have a vibrant, intuitive way of doing business that makes work fun and we’re based in a beautiful workspace by the sea.
To apply for this role, please send your CV with a cover note to email@example.com