Privacy Policy Privacy Policy 

This policy contains fifteen sections. You can view each section by selecting the links below: 
















1 Introduction

1.1, including the services we offer through it, (“”) is owned and operated by KEO Ltd (“KEO”, “we”, “us” or “our” as appropriate). For the purpose of the Data Protection Act 1998, the data controller is KEO Ltd.

1.2 We are committed to safeguarding the privacy of users of Please read the following Privacy Policy to understand how the information you provide is used and protected. If you have any queries or concerns regarding these practices, please contact us by emailing

1.3 Please note that by visiting and using you are agreeing to the use of your personal information as described in this Privacy Policy.

2 The information we collect and how we use it

2.1 The information we collect on and the way we use that information includes the following:

When creating an account and joining the community, we collect:

  1. if you choose to support a project, we provide your e-mail address to the creator of the project (‘Project creator’) to enable you to have direct discussions with him/her about     the project;
  2. to send you e-alerts when there is activity on a project that you have created, are supporting or are watching;
  3. to send you newsletters from time to time containing news regarding activity and content on, unless you indicate that you do not wish to receive these emails at the time you enter your details on the registration page for  If you wish to stop receiving these newsletters, or e-alerts, you can do so at any time, by following the instructions in clause 11 ‘Editing your settings and unsubscribing from emails’;
  4. ask you about your successes (e.g. if you successfully completed a Project). Any responses to such requests will be purely on a voluntary basis;
  5. reply to any correspondence you send to us; and for any other reasonable purposes related to or your membership.



  1. if you are a Project creator, to identify the location on the map in which your project is taking place, in order for Community Members to search for projects near a postcode; and
  2. to provide you with information (including content and projects) that you might find interesting based on your location, (e.g. projects local to you).
  1. to populate your profile. You photo is viewable by other users, where for example, you choose to support a Project. No other information in your profile is made publicly available by us; and
  2. to facilitate interaction between Community Members.
  3. Authentication providers

    If you post information during use of, we collect:

  1. enable you to engage more fully with the community;
  2. enable other members to search for you and communicate with you; and
  3. enable other members to provide you with feedback.

3 How else we use your personal information?

3.1 We may use your personal information to investigate a complaint made by a user of, or a breach of’s Terms of Use and to prevent and detect criminal activity, fraud and misuse of or damage to or the service made available through it and to prosecute those responsible.

4 Information sharing and disclosure

4.1 We share your personal information with selected third parties for the purpose of managing and administering the accounts and services provided to you through  We may further share and disclose this information with (i) other services that we own and/or operate; and (iii) third party sites that are affiliated to for example energyshare (“Sister Services”), in order to better integrate those services with

4.2 We do not sell or rent your personal information. We may, however, disclose information about you to the following, for the express purposes set out below:

If you create an account with

If you post content:

Transfer of business:

Legal requests:

5 GoCardless and PayPal

5.1 If you decide to support a Project by making a financial contribution to it using GoCardless, you will be directed to the payment processor GoCardless to process your payment. You will be invited to set-up a Direct Debit mandate with GoCardless. If the Project is successful in reaching 100% of its target funding within its target timescale, GoCardless will execute a one-off direct debit from your account only.

5.2 GoCardless operates a secure server to process your payments details. They encrypt the account information you provide and once a Project has successfully reached its target funding within its target timescale, will authorise the debit from your account directly. This means that your account details are never revealed to us. Please read their privacy policy at [GoCardless privacy policy]to see what security measures they have in place and how they treat your information.

5.3 If you decide to support a Project by making a financial contribution to it using PayPal you will be directed to the payment processor PayPal to process your payment. Please read PayPal's privacy policy to learn your privacy rights regarding PayPal's collection, use, storage, sharing and protection of your personal information.

6 Using information about other users

6.1 You should avoid sharing any personal information including contact information with any other members.  If you intend to share any such information, please exercise the same level of caution as you would dealing with a stranger.  Never give any personal information to anyone until you are confident that it is safe to do so.  You should in any event only reveal such personal information via secure communications that cannot be viewed by other people.  You must treat any personal information that you receive from other members as private, confidential and use it only for the purposes for which the member provides it to you unless that member indicates to you otherwise.

7 Aggregated Information

7.1 We may share non-personal aggregated statistics data about visitors to and traffic patterns with third parties such as our Sister Services. Just to be clear, this information does not identify users in any personal capacity; it just gives generalised information about the users of

8 Cookies

Cookies and log files

8.1 While on, certain information is automatically logged about how you are using This information may include the URL of the website which linked you to this site, your IP address and the pages you visit while on The IP address indicates the location of your computer on the internet.  We keep a record of each user’s activity by reference to the IP address of the internet connection(s) they use to access  These logs enable us to prevent users who breach the rules of the community set out in our Terms of Use by refusing communications from their IP addresses to the website.  If you are concerned that we have blocked an IP address that you use to access in error, please email us at

8.2 We may also store information about you using cookies (files which are sent by us to your computer or other access device) which we can access when you visit our site in future. We do this to recognise you as a user when you return to this website using the same device and web browser.

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Our cookies will have the file names ESSID.txt, PHPSESSID.txt, __atssc.txt, __atuvc.txt, __utma.txt, __utmb.txt, __utmc.txt, __utmz.txt, _jsuid.txt, _j.txt.

Information on deleting or controlling cookies is available at Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

To opt out of being tracked by Google Analytics across all websites visit

8.3 We use data from Google's Interest-based advertising or 3rd-party audience data (such as age, gender and interests) with Google Analytics for marketing purposes.

8.4 By using, you are agreeing to the use of the cookies listed above.

9 Links

9.1 contains links (sometimes posted by us, and sometimes by users) to third party websites that are not subject to this Privacy Policy. Read the Terms of Use for further information on these links. We strongly recommend that you read the privacy policy of any such websites that you visit.

10 How do we protect personal information?

10.1 contains links (sometimes posted by us, and sometimes by users) to third party websites that are not subject to this Privacy Policy. Read the Terms of Use for further information on these links. We strongly recommend that you read the privacy policy of any such websites that you visit.

10.2  As required by the UK Data Protection laws, we follow strict security procedures in the storage and disclosure of information which you have given to us, to prevent unauthorised access. In particular, we use Secure Sockets Layer (SSL) to encrypt your password.  SSL encrypts the information you provide as it travels through the Internet. Encryption creates billions of code combinations to protect each transaction made on the website, so your password or information cannot be viewed by anyone else using the internet. Despite using this technology, we cannot guarantee the security of the information that you disclose to us. You accept the inherent risks of providing information and dealing on-line and will not hold us responsible for any breach of security unless this is due to our negligence or willful default.

10.3 If you have any concerns about security, please email us at

11 Editing your settings and unsubscribing from emails

11.1 You can click the unsubscribe link included in an email or edit your settings by clicking on your username to view your Profile page and selecting “Edit Settings” or to:

11.2 You can also edit your settings as described above in 11.1 to:

12 Accessing and updating your personal information 

12.1 You can access and edit information provided in your Profile. You cannot edit any comments you make on 

Your right to see your personal information

12.2 Under the Data Protection Act you have the right to see the personal information that we hold about you, whether collected through your use of or through any communications that you have had with us. You will need to provide us with a written request and pay a small fee.  If you have any queries about your right or wish to make such a request please contact us by email at or by post addressed to the Data Protection Officer, 11 Cliff Road, Newquay, Cornwall, TR7 2NE

12.3 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by choosing certain options on the forms we use to collect your data. You can also exercise the right at any time by contacting us at the address provided in clause 12.2. 

13 Transfer of information outside EEA

13.1 Your personal information may be transferred to, stored at, or processed at a destination outside the EEA.  It may be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the provision of support services.

13.2 By submitting your personal data to, you agree to this transfer, storing or processing.  We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. 

14 Changes to our privacy policy

14.1  We may make any change to this Privacy Policy at any time by sending you an email with the modified terms or by posting a copy of them on  Any changes will take effect seven (7) days after the date of our email or the date on which we post the modified terms on, whichever is the earlier.  Your continued use of after that period means that you agree to be bound by the modified terms.

15 Contact us

15.1 is owned by KEO Limited, a company incorporated in England and Wales, whose registered office address is:

11 Cliff Road, Newquay, Cornwall, TR7 2NE

KEO Ltd's registered company number is 07831511.

If you have any queries about this Privacy Policy, please contact us at

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