Supporters

Supporters

Our top five questions from supporters

What payment options are there for pledging?

Project owners will select which payment options they want available to their backers. There are two possible payment options available - credit/debit card and PayPal.

When will the money leave my account if I pledge on a project?

There have been recent changes to the way we take payments on Crowdfunder.co.uk.  

Pledges on 'flexible funding' projects will be processed when the project is successful. Click here for more information.

Pledges on 'all or nothing' projects will be processed when the project closes successfully.

How do I cancel my pledge?

You can cancel any of your pledges from the 'My Pledges' section of your Crowdfunder profile (up to 24 hours before a project closes). This also removes you from the project's backers list. 

If a project is on 'Instant Payments', the funds will leave you account at the time of pledging. Therefore, if you would like to cancel your pledge and request a refund, you will need to contact the project owner directly to do so.

Please note, If you have used Guest Checkout, you will need to follow the link in the 'thanks for your pledge' email, and signup as a full member to be able to manage your pledges.

Can I pledge anonymously?

Most project owners will give you the option of pledging anonymously on their project. To do this, simply tick the ‘pledge anonymously’ box when making your pledge. 

Please note, project owners will still receive your contact information in order to deliver your reward. 

How can I change my pledge to be anonymous, or not anonymous?

You can manage any of your pledges from the 'My Pledges' section of your Crowdfunder profile. To make a pledge anonymous, simply tick the 'anonymous' box, or un-tick it to make your pledge public. 

Please note, If you have used Guest Checkout, you will need to follow the link in the 'thanks for your pledge' email, and signup as a full member to be able to manage your pledges.

Two ways to pledge your support

Crowdfunding wouldn't exist without you, the Crowd, so we want to make pledging on your favourite projects as simple, quick and easy as possible. 

You can pledge on a project via PayPal or Stripe, depending on which options the project owner has chosen.

Pledging via PayPal

PayPal is a secure and convenient online payment service that anyone with a UK bank account can use.

You can pledge via PayPal, or if you don't have a PayPal account you can still pledge using a credit or debit card.If you pledged on an 'All or nothing' project your PayPal pledge will only be taken if the project you backed is deemed successful by the project close date. 

It will then be taken from your PayPal or bank account. 

No monies will be taken from your PayPal or bank account if the project is unsuccessful.

If you pledged on a Keep what you raise project your PayPal pledge will be taken at the project close date. 

This may be sooner than the project's close date if the project owner chooses to collect the funds early.

If you pledged on an Instant payment project your PayPal pledge will be taken immediately.

If you pledged on a Forever funding project your PayPal pledge will be taken within seven business days.

Pledging via Stripe

Stripe is a fast and easy way to accept payments on your project.

You can pledge via Stripe using a credit or debit card.If you pledged on an 'All or nothing' project your card payment will only be taken if the project you backed is deemed successful by the project close date. 

It will then be taken from your bank account. 

No monies will be taken from your bank account if the project is unsuccessful.If you pledged on a Keep what you raise project your card payment will be taken at the project close date. 

This may be sooner than the project's close date if the project owner chooses to collect the funds early.

If you pledged on an Instant payment project your card payment will be taken immediately. 

You can view a full breakdown of fees in our terms and conditions.

If you pledged on a 'Forever funding' project your card payment will be taken within seven business days.

Stripe accepts over 100 currencies from around the world. 

Need more help?

Still need to know a little more? Crowdfunding has its challenges but don't worry, we're here every step of the way. Get in touch with one of our experts.

Drop us a line

At support@crowdfunder.co.uk.

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